At DGNEXUS, we are committed to protecting the privacy and security of our clients, users, and visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information in connection with our IT services and website. By using our services or accessing our website, you consent to the practices described below.
1. Information We Collect:
a. Personal Information: We may collect personal information such as names, email addresses, phone numbers, and company information when you voluntarily provide it to us through our website, contact forms, or when you engage with our services.
b. Usage Data: We may collect non-personal information about your interactions with our website and services, including IP addresses, browser type, device information, and referring pages. This data is collected using cookies and similar tracking technologies.
2. Use of Collected Information:
a. Personal Information: We may use the personal information we collect to provide our services, respond to inquiries, process transactions, and improve customer service. We may also use this information to communicate with you about updates, offers, and promotions unless you opt out.
b. Usage Data: We use usage data to analyze trends, administer our website, improve user experience, and gather demographic information. This data is typically anonymized and aggregated.
3. Information Sharing:
a. Third-Party Service Providers: We may share personal information with trusted third-party service providers who assist us in delivering our services, such as hosting providers, payment processors, and IT support services. These providers are contractually obligated to protect the confidentiality and security of the information.
b. Legal Compliance: We may disclose personal information if required to do so by law, or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
4. Data Security:
We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Links:
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
6. Children's Privacy:
Our services and website are not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it.
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our services or website after the changes are made indicates your acceptance of the updated Privacy Policy.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected] or 1300 346 398.
